Frequently asked questions
Short answers about your account, menu, table QR codes, the panel and your data.
Account and team
How do I open an account?
Sign in at app.aidisyon.com with your phone number and enter the 6-digit code you receive by SMS. Once you have given your name, email address and consents, you set up your business with “İşletme aç” (Open business).
Can I sign in with a non-Turkish phone number?
No. Sign-in codes are sent only to numbers starting with +90.
Can I sign in with a password?
Yes. You can set a password on the "Hesabım" (My account) page; signing in with an SMS code still works.
How do I add my team?
On the Staff (Personel) page, you send an invitation by choosing a phone number, a scope (this branch or all branches) and a role. The invitation is sent by SMS and is valid for 7 days. There is no limit on the number of users.
Which roles are there?
Owner, general manager, branch manager, cashier, waiter, kitchen and courier roles come ready-made. You can also create your own role.
Menu and table QR codes
How do I enter my menu?
You enter your menu in the panel as categories and products: name, description, price, preparation time, allergens and image. You can define option groups such as portion size, extras and removals; the menu can be copied from another branch.
Can I write product names in other languages?
Yes. You enter the translations of product names and descriptions yourself in the panel; seven languages are supported.
How do I get the QR codes for my tables?
In the Tables (Masalar) section, you print the cards on your printer with “QR yazdır” (Print QR) or “Tüm QR'ları yazdır” (Print all QR codes). If you renew a table’s QR code, the old card becomes invalid.
Can customers pay online?
No. Payment is taken on delivery or at the table: cash, card or meal card.
Panel
Which devices does it work on?
The panel is a web app that opens in your browser: app.aidisyon.com. You can use it on a computer, tablet or phone; there is no app to download.
How does the kitchen display work?
Orders appear in the “Sırada” (Queued) and “Hazırlanıyor” (Preparing) columns. Delayed orders are flagged, and a sound alert plays when a new order comes in.
What do the reports include?
Revenue, number of orders, average basket, breakdown by channel and payment method, VAT, discounts and best-selling products. Reports are per branch; you can select a range of up to 92 days.
What happens if the internet goes down?
The panel shows that the connection has been lost. When the connection comes back, the screen updates, including the orders you missed.
Can I use the panel in dark mode?
Yes. On the "Hesabım" (My account) page you can choose light, dark or a theme that follows your device setting.
Account, pricing and your data
How much does it cost?
Call us for pricing: 0850 242 45 52
Can I close my business account?
Yes, at any time; just contact us. After closure you can download your data for 30 days.
Can I delete my personal account?
Yes, from the "Hesabım" (My account) page. Your account is deleted after 30 days; you can cancel by signing in during that time. If you are the sole owner of a business, you first need to transfer ownership or close the business account.
Where is my data stored?
Our servers are in Italy. Details are in the Privacy policy and the KVKK privacy notice (both in Turkish).