Aidisyon WhatsApp Support Line Privacy Notice
Last updated: 5 November 2026 · Version: 1.1
This notice informs persons who write to Aidisyon's own WhatsApp line (the support line), pursuant to Article 10 of the Turkish Personal Data Protection Law No. 6698 ("KVKK"). People who write to this line may be employees of restaurants using Aidisyon, customers who order from restaurants, and anyone who wants information about Aidisyon.
If you are writing to a restaurant's own WhatsApp number, the Order Privacy Notice applies instead of this notice.
1. Data controller#
The data controller for your conversations on this line is Aidisyon: MEACH TEKNOLOJİ VE DANIŞMANLIK LİMİTED ŞİRKETİ ("Aidisyon"), Çınarlı Mah. 1572 Sokak No:33, 35170 Konak / İzmir, kvkk@aidisyon.com.
2. Data processed#
| Data | Explanation |
|---|---|
| Your WhatsApp identity | your telephone number or WhatsApp username, your WhatsApp profile name |
| Your messages | what you write and share; the replies given to you |
| Check of who you are | whether your number belongs to an Aidisyon business user or an Aidisyon customer account. It is checked again with every message to give you the right answer; the result is not stored separately |
| Your open orders (only those with a customer account) | if you ask: the restaurant name, status and tracking link of orders you placed online with the Aidisyon customer account linked to your number that are not yet completed |
- The assistant shows you only the open order information above. It does not show your business's data (orders, turnover, menu), order contents, your address or your account details on this line.
- Writing to this line does not create a new customer record for you. If your number belongs to an existing Aidisyon customer account, the conversation is associated with that account.
3. Purposes and legal grounds#
| Purpose | Legal ground |
|---|---|
| Answering your questions about Aidisyon; giving business users and customers support on using the product | for business users and those with a customer account, establishment and performance of a contract (Article 5(2)(c)); for other persons, legitimate interest (Article 5(2)(f)) |
| Answering your questions with an AI-assisted assistant | same as the row above |
| Showing those with a customer account the status and tracking link of their open orders | performance of a contract (Article 5(2)(c)) |
| Handing the conversation over to the Aidisyon team when needed (e.g. when you ask, or for an account or KVKK request) | performance of a contract (Article 5(2)(c)), legitimate interest (Article 5(2)(f)) |
| Checking who you are to prevent someone else's information from being shown to you; preventing misuse, information security | legitimate interest (Article 5(2)(f)) |
- The assistant does not take, change or cancel orders; it does not promise payments or refunds.
- The AI output does not make an automated decision that produces legal effects concerning you.
- No campaign or promotional messages are sent to you from this line.
4. Method of collection#
Your data is collected electronically and directly from you via WhatsApp when you write to Aidisyon's WhatsApp line. The check of who you are is made automatically from Aidisyon's own records.
5. Transfer#
- The Aidisyon support team: can see your messages on this line in order to provide support.
- Our service providers:
- WhatsApp (Meta Platforms; USA / Ireland): messaging;
- AI (language model) provider (USA): the content of your messages is sent to generate replies. With providers, terms providing that the data is not used for model training are preferred.
- hosting (OVH, Italy), network and security (Cloudflare, based in the USA), error monitoring (Sentry, EU).
- Authorised public institutions and organisations: where required by law.
As some of these service providers are located abroad, your data is transferred abroad. The transfer is limited to the purposes above. Detailed list: Privacy Policy.
6. Retention period#
| Data | Period |
|---|---|
| Message texts | completely deleted after 90 days; only the message count, time and charge record remain |
| Raw notification records from WhatsApp | cleared of personal information after 30 days |
| Your number, username and profile name | anonymised 90 days after the last message |
| The flag set so that the assistant does not converse with you (with a keyed hash of your number; the number itself is not stored) | deleted 2 years after the last message; deleted immediately if the flag is removed |
The conversation is also visible in the WhatsApp Business app on the Aidisyon team's phone; the copy in this app is not deleted according to the periods above but according to the app's own settings.
7. Your rights#
To exercise your rights under Article 11 of the KVKK (to request information, rectification, erasure, to object, to claim compensation, etc.):
- you can write to kvkk@aidisyon.com;
- or you can write a message such as "delete my data" to this WhatsApp line. Your request is handed over to the Aidisyon team.
Applications are concluded within 30 days at the latest.
The Turkish text is authoritative.
Versions
- Version 1.1 — 5 November 2026 (current)
- Version 1.0 — 14 October 2026